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GROWTH DEPT.MTA

Customer LTV

Know what a new customer is really worth.

Customer LTV for a demo store: monthly cohorts with spend per customer at day 1, 30, 60 and 90.
Demo store. Every figure is generated.

A first order rarely tells the whole story. Customer LTV follows each month's new customers and what they spend afterwards, out to two years, so you know how much you can afford to pay for the next one.

Reads your store and the platforms you buy on
  • Shopify
  • Meta
  • Google Ads
  • TikTok
  • YouTube
  • Instagram
  • Snapchat
  • Pinterest
  • Microsoft Advertising
  • Amazon Ads
  • AppLovin
  • Reddit
  • LinkedIn
  • X
  • The Trade Desk
  • Vibe
  • MNTN
  • Rokt
  • impact.com
  • OpenAI Ads
  • Klaviyo

Cohorts

Group customers by how they started.

Customer LTV for a demo store: monthly cohorts with spend per customer at day 1, 30, 60 and 90.
Demo store. Every figure is generated.

Group by the month or week of the first order, the products in it, or the discount code used on it.

Grouping by first product shows which items bring in customers who come back. A single ROAS number can't tell you that.

Over two years

Follow every cohort to day 720.

Customer LTV for a demo store: monthly cohorts with spend per customer at day 1, 30, 60 and 90.
Demo store. Every figure is generated.

Day 1 is the day of the first order. Each step adds the next 30 days, as revenue per customer or in total.

LTV comes from your Shopify orders alone, with test, cancelled and $0 orders left out, so it matches your store's own history.

Payback

See when a customer pays you back.

Overview for a demo store, including the cost per new customer for the period.
Demo store. Every figure is generated.

Take what you paid for a new customer from Sales attribution, then read the same cohort's spend at day 30, 90 and 180 here. The point where one passes the other is your payback.

Export any cohort table when you want it in a spreadsheet.

Numbers that add up.

Three rules every report keeps, checked by automated tests on every change.

  • 1×

    Each sale counted once

    However many platforms claim an order, its revenue is split across the touches that led to it and never counted twice.

  • = Shopify

    Totals match your store

    Orders with no tracked ad get their own Unattributed row, so changing the model moves credit between rows and never changes the total.

  • 1 currency

    Spend and revenue in yours

    Spend billed in another currency is converted once, at that day's European Central Bank rate, so ROAS never mixes two currencies.

Find out which ads really sell.

Book a 45-minute call with the Growth Dept team. We look at how you measure sales today and show you what MTA would add.